| 1. Do you need to print a paper picking slip for dispatch to record final packed weights or can this be done digitally? |
| You can do this via the Scanpack despatch module and will then be in the volume details in the sales order at conclusion. |
| 2. Do you cover transportation of dangerous goods / chemicals? |
| Yes, TIG have a number of transport partners that provide services that support various transportation of DG. |
| 3. Just to confirm you do not get involved with Freight Forwarding & Overseas containers etc.. |
| Correct, TIG is not currently involved with this but is considering as a future roadmap item. |
| 4. do you cater for pre-allocated SSCC label? |
| Pronto Software are looking at this as part of our roadmap. This is a feature enhancement Pronto Software is looking into. Currently support for SSCC labels within the warehouse exists, however SSCC barcodes on shipping labels are not. This could be achieved via a customisation if required immediately. |
| 5. What software are you using to print consignment labels? |
| No software is required, printing is done from Pronto Software directly using the API generated labels from TIG. |
| 6. Can you consolidate consignments together? |
| Yes, consignment level consolidation can be enabled and is supported. |
| 7. Suitability for companies based in regional areas? |
| Yes, it does not matter where you are located we have carriers nationally. |
| 8. Where is the cloud platform managed? here in oz or overseas |
| 100% in Australia. TIG are hosted on AWS cloud and is located locally in Australia. |
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9. What kind of testing is being done on the Pronto Software side? Are you using live customers to test this? We have had a bad experience with a Pronto Partner software recently on the Pronto side |
| TIG has a number of live Pronto Software customers including case studies as references. Pronto testing depends on customer requirements but the solution has been tested thoroughly end to end. |
| 10. Regarding DG cargo, what about 1.4s and 1.4g explosives? |
| As you are aware, carrier options are limited for this type of freight but we're happy to discuss this further with your specific requirements. |
| 11.We have a number of customers that prefer to use their own carriers, is this possible/does the system have flexibility to allow this? |
| TIG can handle clients bringing their own carriers. Currently within Pronto Software we do not allow client customers to select who their carrier is. This would be a customisation. Pronto Software are considering this as a future roadmap item. |
11 May 2022 webinar: Questions & Answers
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12. You mentioned you can add the MHF in after to get a true cost, does TIG calculate MHF in the initial quotes based on weights and dimensions? |
| All surcharges are calculated upon consignment creation (and therefor despatch). As long as you declare everything correctly then the cost displayed will be inclusive of these known surcharges. |
| 13. Does this works for inbound freight? |
| For domestic inbound freight from suppliers, etc then yes TIG can assist & support this. The integration is designed around despatch and hence outbound freight. |
| 14.If we have a DTC setup in future and for eg. we have shopify based website cart based system, can we charge actual freight cost to customers at checkout rather than flat rate fees? |
| Yes, we support real-time checkout rates (with rules) in a number of e-commerce platforms including Shopify & Magento. This can be tied into the outbound despatch integration with Pronto. |
| 15. How far is international freight as part of TIG? We use DHL, UPS and Fedex and would like to add those services with openfreight |
| TIG handle small parcel international export freight. The TIG Pronto solution however deals with domestic freight currently, but this is considering as a future roadmap item. |
| 16. Does this software have APIs which can be connected to an ecommerce website? |
| Yes, we have APIs to support this but also support real-time checkout rates (with rules) in a number of e-commerce platforms including Shopify & Magento. |
| 17. Can we trial the functionality without a full rollout? |
| Unfortunately not. However we can provide a demo on the system and work with you to fully scope your requirements. |
| 18. Can we integrate stores which manage their own deliveries with their own drivers? |
| We can provide label printing for your own vehicles / driver runs and this can be integrated into our platform to seamlessly work with Pronto Software. A store would be created as a mini warehouse for dispatch and created like any other delivery. |